SHIPPING & RETURNS

Where do you ship and how much is shipping?

We ship to all provinces in Canada. Shipping is $11 flat rate per transaction and your order should arrive within 5-10 business days.

What’s your return policy?

We offer a 30 day money back guarantee on all items purchased on shop.rickards.ca. To start the return process please fill out our Returns Form at the bottom of this page and a customer service representative will be in contact with you shortly. If you submit a return form on a weekend day, our customer service team will contact you the following Monday.

Merchandise cannot be returned if washed, worn or used.

The Customer Service Representative in charge of your return will send you a packing slip to include in your shipment. The packing slip is required to process your return. Please allow 2-4 weeks for processing your returns.

You are responsible for selecting your shipping carrier, method and covering cost for your return(s). Shop Rickard’s is not responsible for lost or damaged packages.

When will I receive credit on my return?

We will process your credit as soon as we receive your returned product in our warehouse. The amount of days the credit will post will depend on your financial institution’s policy regarding credits.

How do I exchange something?

We currently do not offer exchanges. However, please feel free to contact our customer service team by filling out our Returns Form at the bottom of this page and we will figure out a way to make things right.

What do I do if my product is damaged?

Take a picture of the damaged area(s) and send them to rickards@duplium.com, and please include your order number. Pictures are required to process a damaged return. A customer service representative will contact you with further instructions once the form has been submitted.